Case study · Security services
From one-off installations to recurring monitoring revenue.
Surveillance installation and monitoring company
- Client
- Surveillance installation and monitoring company
- Sector
- Security services
- Stage
- Mid-sized
The client
The business
Designs, installs and monitors security camera systems for homes and businesses. Its core operation combines field installation crews with a monitoring service that watches client sites and responds to events.
The starting point
The challenge
A strong installation business, but recurring monitoring revenue was underdeveloped and field operations were scheduled by hand.
The transformation
What changed
- 1Shifted the business model toward recurring monitoring contracts
- 2Implemented field service scheduling and job management
- 3Built a sales process and lead generation for commercial clients
- 4Introduced technician productivity KPIs
The result
Growth, on a stronger foundation
- A larger share of recurring revenue
- Better technician utilization
- More predictable, compounding growth
These are real businesses Shermand has served over time. To protect our clients, names and sensitive information have been withheld. More details, and references where clients agree, can be shared on request.
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